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SELF-SERVE AT GAS STATIONS
Lower Prices and Less Time For Refueling are Priorities for Consumers

Issue: Oregon is the only state in which WSPA member companies market with outright restrictions on self-serve at gas stations.

What WSPA Says:
When self-service refueling conforms to nationally recognized safety standards adopted by the National Fire Protection Association (NFPA-30, 1969, and later editions,) consumer preferences should drive the mix of full and self-serve without government intervention.

Background:
Only two states in the nation -- Oregon and New Jersey -- currently have an outright prohibition on self-serve gasoline sales. Their argument is twofold: first, that the volatile nature of gasoline requires respect and care when refueling; and second, there is an unfounded fear of an unacceptable danger to the public if unskilled consumers are able to dispense their own gas.

As previously stated, this fear is unfounded. In fact, the insurance industry makes no distinction in risk between self-service and full-serve outlets when assessing the risk of all human activities. Moreover, self-service is statistically safer by a substantial margin than attendant-serve outlets.

Opposition to self-serve has come from a small percentage of consumers, particularly older people and the disabled who require full-service assistance. The industry recognizes the legitimate concerns of these groups and is willing to work to ensure the availability of full-service at retail outlets. A complete ban on self-serve, on the other hand, is unfair restraint of trade, ignores the wants of the majority, and puts retailers in those locations that ban self-serve at a disadvantage.

Key Points:

  • National experience over many years shows that safety is not a legitimate reason to ban self-service at retail gasoline outlets.
  • The prohibition of self-serve sale of gasoline is discriminatory. Self serve flourishes in many types of retail trade -- supermarkets, coffee houses, restaurants, etc.
  • State government bans on self-serve deprives consumers of their freedom of choice and denies retailers the ability to offer less costly services to the public.
  • The needs of the elderly, disabled and those consumers desiring or requiring full-serve must be addressed in any legislation to remove restrictions against self-serve.

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